A responsive agent is any company employee. The explosion of remote interaction across all industries and company sizes is changing the concept of contact.
A couple of years ago I attended a conference on customer service and participated in a session where a speaker from Ecuador described how.
Our life is in such a turmoil that we often lack the time, and patience, to solve any issue from the beginning to the.
IVR (Interactive Voice Response) is a call center technology system that enables automated agents to interact with a human contact through the use of.
Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords that the world has been listening to for the.
I’ve been working in the contact center industry for about 20 years, and lately have been feeling pretty much like a dinosaur. Geez, I’ve.