Covid 19 Customer Stories: Learn how our clients overcame new challenges!

What is a responsive agent

A responsive agent is any company employee. The explosion of remote interaction across all industries and company sizes is changing the concept of contact.

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3 tips to set up a responsive contact center

A couple of years ago I attended a conference on customer service and participated in a session where a speaker from Ecuador described how.

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Is your contact center responsive?

Our life is in such a turmoil that we often lack the time, and patience, to solve any issue from the beginning to the.

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What is an IVR

IVR (Interactive Voice Response) is a call center technology system that enables automated agents to interact with a human contact through the use of.

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Don’t go, call!

Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords that the world has been listening to for the.

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Call center vs contact center vs customer engagement center

I’ve been working in the contact center industry for about 20 years, and lately have been feeling pretty much like a dinosaur. Geez, I’ve.

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Ensure business continuity
for your Contact Center, safely

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