Back when I was in college I worked as a waitress part time at an Italian restaurant where I came across a very odd.
A responsive agent is any company employee. The explosion of remote interaction across all industries and company sizes is changing the concept of contact.
A couple of years ago I attended a conference on customer service and participated in a session where a speaker from Ecuador described how.
Our life is in such a turmoil that we often lack the time, and patience, to solve any issue from the beginning to the.
IVR (Interactive Voice Response) is a call center technology system that enables automated agents to interact with a human contact through the use of.
Quarantine, isolation, pandemic, social distancing, face masks, ventilators, disinfection, death, recovery… These are the buzzwords that the world has been listening to for the.