Contact Engagement Centers make more sense.

This article was originally published in Destination CRM. Author: Miguel Noronha. Consumers are all too familiar with the customer service call routine. They call.

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Keep your Business on top of the WOWness wave

It’s not a news anymore that people today choose and buy experiences, not products or services, and the advancements in technology increase both customer.

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What is the Future of Customer Management Outsourcing?

According to Gartner, the growing acceleration of digital, automation and analytics services is rapidly changing the fabric of business process services and outsourcing. By.

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How Well Do You Know Your Customers?

If your answer to this question is “men, women, between the ages 18 and 50” etc I have bad news. You cannot define your.

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Three Principles to Design the Customer Experience Using Big Data

“Without big data, you are blind and deaf and in the middle of a freeway.” – Geoffrey Moore Mass marketing days are gone! Your.

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Automation is the future of contact centers, but human still rocks!

What would you define as the top priorities for the success of your contact center business? If customer centricity and customer experience are not.

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