Contact Engagement Centers make more sense.

This article was originally published in Destination CRM. Author: Miguel Noronha. Consumers are all too familiar with the customer service call routine. They call.

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Are your customers in love with your company?

Customer engagement is all about the emotional and psychological attachment of customers to a brand, company, or product. According to a study made by.

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The on-demand Society needs a new Contact Center model

The only way through which a Company can come close to our demands in this new society on demand is by trying to anticipate.

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The Case for Citizen Engagement in a Smart City

Last year we have done some research with the consultants Frost and Sullivan on Smart Cities and Citizen Engagement. As part of this project,.

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Lean method: how small companies can grow thanks to their customers suggestions

Lean method has enabled small and medium companies to compete against big corporations. This management model is more popular year by year, and is.

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Three Principles to Design the Customer Experience Using Big Data

“Without big data, you are blind and deaf and in the middle of a freeway.” – Geoffrey Moore Mass marketing days are gone! Your.

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