“Silicon Valey and social media are the biggest criminals!” This is my translation of the title of an opinion article that I read from El Pais very recently. Being.
Unlike the idyllic, festive, and calm scenario that the idea of Xmas brings into the mind of all of us, for the most part.
Are your contact center agents still greeting your customers with this line? Asking your customers this question is just as bad as asking them.