AI and chatbots: an illusion, evil, or a revolution?

“Silicon Valey and social media are the biggest criminals!” This is my translation of the title of an opinion article that I read from El Pais very recently. Being.

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Xmas is coming: is your contact center ready?

Unlike the idyllic, festive, and calm scenario that the idea of Xmas brings into the mind of all of us, for the most part.

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How can I help you?

Are your contact center agents still greeting your customers with this line? Asking your customers this question is just as bad as asking them.

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