This article was originally published in Destination CRM. Author: Miguel Noronha. Consumers are all too familiar with the customer service call routine. They call.
How to ace customer journey to – and from- Black Friday and Cyber Monday When I think of Black Friday it comes to my.
The only way through which a Company can come close to our demands in this new society on demand is by trying to anticipate.
We live in a world of interconnectivity. We interact with our friends and family over several channels and devices and we expect to be.
Calls over Skype and Whatsapp. Messages over Google Hangouts and Facebook. Posts and Tweets. It really can get confusing sometimes, can´t it? I know.
Customers today are multi-skilled, multi-tooled and very well connected mouthpieces for brands. Getting their customer experience right is far more complex today with the.