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Benefits of Altitude Xperience Contact Center Solution for Financial and Insurance

Customer Service plays a crucial role in banks, insurance companies, and other financial business departments. Many institutions are closing physical branches, but they still need to create and maintain customer relationships to get loyal customers an increase customer retention. A contact center is the most effective way to achieve those goals. Altitude Xperience is the right contact center solution to deliver the best customer experiences.

“One of Santander’s goals is to differentiate from competition through the quality of our customer service without increasing our costs. We needed a contact center solution that could unify all departments, branches and channels, reliable in terms of security, and compliant with the tightest legislation. Altitude Software helped us accomplish this goal.”

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Security

Prevent data breaches and comply with the regulatory pressures.

Customer data, such as credit card transactions and other sensitive information, is maintained and stored to avoid fraud and security breaches. Altitude Xperience solutions are subject to regular security audits to ensure the tightest security standards.

Omnichannel customer journey

Have a holistic view of each customer regardless of point of contact.

Integrate physical location, company departments, communication channels, self and assisted service into a unified view of the customer available to the contact center agents. A 360º view of each customer empowers agents to provide the best service and improves first contact resolution rates (FCR).

Mobile phone, envelope, email @ sign placed in a circle with 2 chat balloons inside for an omnichannel customer journey
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Proactive customer service

Give your customers the best experience with your business to build customer loyalty.

Engage with your customers proactively whether it is by offering relevant products and services or sending out alerts about due payment dates or credit card exceeding limits. Use skills to find the most optimal customer- agent match and ensure a great customer experience.

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Customer Stories

See how financial organizations use the Altitude Xperience contact center
solution to improve their business

Banco Popular

Easy Integration Enables Higher Productivity at Spanish Bank.

View Case Study

Mapfre

Mapfre Espana Unifies Customer Service in SI24 Contact Center

View Case Study

Europa Group

UK Insurance Services Increases Contact Rates and Conversion

View Case Study

What business area uses our solutions?

Altitude Xperience contact center solution is the right fit to the following Financial and Insurance business areas:

Do you want to know more?

An Altitude specialist will work with you to find the best solution for your needs.

Let’s talk

Our Customers

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Ensure business continuity
for your Contact Center, safely

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