Altitude University Knowledge Hub

Here’s where contact center professionals request training and certification for Altitude solutions. Altitude Software offers a variety of courses delivered at our facilities, in virtual classrooms, or through E-learning.
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Certification

Altitude Certified Professional (ACP) is Altitude’s official certification program that recognizes and validates the expertise and skills of professionals in the use of Altitude solutions.

Altitude certification program is for the following contact center professionals:

ACP
Agent

Agents are the interface between your business and your customers! The right technology and people are the key to provide the best customer experience. The right training program empowers and gives agents the skills to meet your customer’s expectations.

ACP Agent Certification is an e-learning course, followed by an exam. This certification enables contact center agents to learn best practices to handle customer interactions and advanced skills on Altitude Agent Desktop.

ACP Agent Certification

ACP
Team Leader

Team leaders are crucial to the success of the contact center. A successful team leader optimizes agent work and campaign performance to reach the best results.

ACP Team Leader certification enables team leaders to manage and monitor agent and campaign activities that use Altitude solutions. Team Leaders learn how to monitor the contact center fundamentals, such as floor plans, react to alarms, customize dashboards, and generate reports.

ACP Team Leader Certification

ACP
Contact Center Manager

Contact Center supervisors and managers are responsible for planning and implementing business objectives and manage the workforce. They need the skills to configure KPIs, reports, multimedia campaigns, user roles and permissions, outbound strategies and contact list management, among others.
ACP Contact Center Manager certification gives supervisors and contact center managers comprehensive skills to manage small, midsized and large contact centers using Altitude solutions.

ACP Contact Center Manager Certification

ACP
System Administrator

System administrators have a hands-on role in what concerns the installation, configuration, tuning, and maintenance of the contact center.

ACP System Administrator certification enables system administrators to install Altitude solutions from scratch, perform bulk data operations, such as contact loading, and troubleshooting.

ACP System Administrator Certification

ACP
Solutions Developer

Solution Developers design and implement custom business applications that automate and optimize contact center processes.

ACP Solutions Developer certification enables solution developers to transfer their programming knowledge to Altitude Scripting Language and deploy campaign scripts, using complex flows and integrating external applications and modules.

ACP Solutions Developer Certification

ACP
Pre-Sales

ACP Pre-sales certification enables pre-sales to design high-level architecture and solutions for Altitude customers and prospects. Pre-sales will also be able to understand the licensing model and use Altitude’s demo system for presentations and product demonstrations.

ACP Pre-Sales Certification

ACP
Technical Support

Providing a good customer service improves customer satisfaction, retention, and loyalty. Technical support engineers identify logs and traces for troubleshooting and need to be autonomous in handling tickets.

ACP technical support certification empowers contact center technical support engineers with the required tools to do Level 1 and Level 2 Technical Support of Altitude solutions.

ACP Technical Support Certification

Do you want to know more?

An Altitude specialist will work with you to find the best solution for your needs.

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