“Unleash AI’s Power to Elevate Customer Experience” recommends Altitude Software at MECC 2018

Published on Apr 10, 2018 at 10:20 am in News

Innovative Customer Engagement Solutions on Display at Major Customer Experience Conference to Take Place in Dubai, UAE, April 24-25, 2018.

Dubai, UAE, Apr. 9th, 2018 – Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the Middle East Contact Centre and Customer Experience Conference to be held in Dubai from April 24 to 25, 2018.

As most countries in the MENA region have embarked on a range of reforms to diversify their economies, companies in the region are looking for ways to boost customer experience and optimize operating expenses so as to ultimately maximize business in real time. Altitude shall address this paradigm shift at the MECC and CX 2018 Conference showcasing a broad spectrum of innovative AI-powered customer engagement solutions.

Shaping the future of Customer Experience

“True blending of all communication channels, mobile app integration, visual IVR as well as chatbots and gamification tools are just a few of key customer interaction management features which help contact centres meet the ever growing digital consumer’s behavior and expectations,” said Riadh Boukhris, Altitude Software President MENA.

Boukhris highlighted the importance for organizations to leverage the potential of artificial intelligence (AI): “Delivering the right customer service is a key differentiator for businesses today. Because we now live and play in a fully connected world, companies are turning to AI to automate repetitive tasks and alleviate basic functions from contact centre agents which allows them to focus more on customer relationships and on addressing more complex customer conversations.’’

This bears out various analysts’ reports highlighting that AI is finding rapid uptake as a tool to provide better customer service and predicting that in the near future the use of virtual customer assistants, also called virtual agents or chatbots, will increase by 1,000%. ‘’More and more, any business that will only manage its customer service through emails, traditional IVR or phone calls will become irrelevant. Chatbots but also self-service visual IVR really can close the gap between companies and todays’ consumers,’’ added Boukhris.

Marking Continued Momentum across the GCC region

Altitude Software has entered 2018 with continued revenue growth reflecting significant increases in contracts with new and existing customers across the Middle East & North Africa region. The European vendor has a direct presence in UAE and a strong partner network that covers all country markets in the Middle East & North Africa region, with leading customers such has ETISALAT (UAE), Transmed (KSA), Extra (KSA), STC (KSA), SMC Hospital (KSA), Tamkeen (Bahrain), First Abu Dhabi (UAE), AUDI Volkswagen (UAE), ADIB (UAE), Nestle Waters (GCC) and Warba Bank (Kuwait).

Altitude Solutions are focused on increasing business results and customer satisfaction, through a complete, feature-rich omnichannel solution. Features include agent and supervisor web desktop, omnichannel support, outbound and inbound tools including intelligent routing, recording, visual IVR, automated agents, full customization, with TCPA compliance and SSL encryption.

For more information about the MECC / CX Conference 2018 to be held from April 24 to 25, 2018 in Dubai, UAE, please visit www.insights-me.com

About Altitude Software

Altitude Software (altitude.com/) is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude uCI (Unified Customer Interaction) is a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact centre and throughout any organization.

More than 300.000 users in 1100 customers in 80 countries use Altitude uCI solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude Software has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support.

Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact centre market in those regions. Customers include National Bank of Abu Dhabi (UAE), Etisalat (UAE), G4S (KSA), Dubai World Trade Centre (UAE), Abu Dhabi Islamic Bank (UAE), Al Hamra Village (UAE), Trust (Bahrain), Qnet (Kuwait), Ahli United Bank (Bahrain), Pizza Hut (KSA), National Bank of Oman, Advancia (Tunisia), Air Miles (UAE), and SNTTA (UAE).

Altitude Software can be reached at +971 4 391 8880 or emailed info.mena@altitude.com

Follow us on Twitter (www.twitter.com/Altitudesoft), LinkedIn (www.linkedin.com/company/altitude-softwaresoftware) and   Facebook (www.facebook.com/altitudesoftware). Or visit our blog (https://www.altitude.com/news-blog/).

Recent news

Sign up to get the most recent news on your inbox!

  • This field is for validation purposes and should be left unchanged.

Other insights

Dangers of not Having Call Recording in Utilities: Danger # 5 – Poor Liability Management 

Over the course of the last five posts (The 5 Dangers of Not Having Call Recording, Event Management, Unhappy Customers, Unproductive Agents, Misunderstanding the.

Read more

Dangers of not Having Call Recording in Utilities: Danger #4 – Misunderstanding the Customer Voice

Contact centers are continually tasked with goals, key performance indicators, and regulations. Management often uses grading and scoring of agent interactions with customers to guide best practices and standards. Sometimes the chosen KPIs for agents focus.

Read more

Dangers of not Having Call Recording in Utilities: Danger #3 – Unproductive Agents

Customer service agents in public utility companies are a crucial part of customer service experience. Agents’ ability to communicate and resolve customer issues is a core function of.

Read more

Dangers of not Having Call Recording in Utilities: Danger # 2 – Unhappy Customers

Contact Center agents in public utility facilities engage in diverse and multi-faceted responsibilities. Agents communicate not only with external.

Read more

Dangers of Not Having Call Recording in Utilities: Danger #1 – Event Management and Safety Tracking

  Events happen. Whether inclement weather, sudden surges caused by widespread use of AC during a heat wave, or.

Read more

Five Dangers of Not Having Call Recording in Public Utilities

As Utilities make strides in improving their operations and the customer experience, the need for tracking and recording all interactions is increasing.  Keeping.

Read more

  • How would you rate your experience on our website?
  • This field is for validation purposes and should be left unchanged.