What Is The ROI For Campaign/Agent Scripts?

Published on Nov 05, 2019 at 2:03 pm in Blog

Find out the ROI for campaign/agent scripts Altitude Xperience contact center to be sure that you’re making a wise investment. Scripts are conversation guides, developed according to the campaign needs, that help agents guide the conversation with the customer. Scripts pop up at the agent desktop with information about the contact, such as name, phone numbers, information about past interactions, and so on. The script gives agents the necessary data.

ROI for campaign/agent scripts has the following benefits:

Cost benefits

  • Reduced call duration due to easily customizable guiding scripts
  • Reduced training time due to the guidance scripts that help agents be more effective
  • Increased number of calls answered because scripts enable agents to be more efficient and faster.

Revenue benefits

  • Increased volume of sales due to more precise conversations
  • Increased FCR due to agents having all the necessary information about the customer
  • Increases RPC (Right Party Contact) by rescheduling the interaction to a more appropriate time.

Other benefits

  • Improved customer satisfaction due to the personalization of each interaction
  • Precise business analysis due to the typification of the interaction outcome.

You may be interested in the ROI benefits for the following Altitude Xperience contact center suite modules:

Inbound

Outbound

Email

Instant Messaging

See here how you can achieve a high and quick ROI for Altitude Xperience contact center software modules!

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Celia Cerdeira

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