Covid 19 Customer Stories: Learn how our clients overcame new challenges!

What Is The ROI For Email Interactions?

Published on Jan 03, 2020 at 12:29 pm in Blog

Find out the ROI for Email interactions Altitude Xperience contact center to be sure that you’re making a wise investment. Altitude Email enables the delivery of an excellent service for email interactions by using features such as message filtering, intelligent routing, and unified queue. Altitude Agent Desktop allows agents to handle email in a unified way, giving access to the complete record of the customer, previous customer experience, and eventually data from other enterprise applications is also an additional reason to use this channel.

ROI for email interactions has the following benefits:

Cost benefits

  • Increased revenue due to the low cost of email: agents answer emails during off peak times
  • Reduced staff costs as the contact center needs less agents to handle emails.

Revenue benefits

  • Increased productivity due to agents being able to handle multiple interactions.
  • Reduced number of emails to be handled due to advanced email filters

Other benefits

  • Improved customer satisfaction due to more accurate and personalized responses
  • Reduced AHT (Average Handling Time) due to email template and FAQs with standardized answers.

You may be interested in the ROI benefits for the following Altitude Xperience contact center suite modules:



Scripts for campaigns/agents

Instant Messaging

See here how you can achieve a high and quick ROI for Altitude Xperience contact center software modules!

Celia Cerdeira

Celia Cerdeira

Other insights

What is a responsive agent

A responsive agent is any company employee. The explosion of remote interaction across all industries and company sizes is.

Read more

3 tips to set up a responsive contact center

A couple of years ago I attended a conference on customer service and participated in a session where a.

Read more

What is a responsive contact center

A responsive contact center focuses on the customer and the customer’s experience by allowing each individual customer to define.

Read more

Is your contact center responsive?

Our life is in such a turmoil that we often lack the time, and patience, to solve any issue.

Read more

What is an inbound call center

“Hi Miss Houston, thank you for calling Media House. What can we do for you today?” This, or similar,.

Read more

What is an IVR

IVR (Interactive Voice Response) is a call center technology system that enables automated agents to interact with a human.

Read more

Ensure business continuity
for your Contact Center, safely