What Is The ROI For Email Interactions?

Published on Jan 03, 2020 at 12:29 pm in Blog

Find out the ROI for Email interactions Altitude Xperience contact center to be sure that you’re making a wise investment. Altitude Email enables the delivery of an excellent service for email interactions by using features such as message filtering, intelligent routing, and unified queue. Altitude Agent Desktop allows agents to handle email in a unified way, giving access to the complete record of the customer, previous customer experience, and eventually data from other enterprise applications is also an additional reason to use this channel.

ROI for email interactions has the following benefits:

Cost benefits

  • Increased revenue due to the low cost of email: agents answer emails during off peak times
  • Reduced staff costs as the contact center needs less agents to handle emails.

Revenue benefits

  • Increased productivity due to agents being able to handle multiple interactions.
  • Reduced number of emails to be handled due to advanced email filters

Other benefits

  • Improved customer satisfaction due to more accurate and personalized responses
  • Reduced AHT (Average Handling Time) due to email template and FAQs with standardized answers.

You may be interested in the ROI benefits for the following Altitude Xperience contact center suite modules:

Outbound

Inbound

Scripts for campaigns/agents

Instant Messaging

See here how you can achieve a high and quick ROI for Altitude Xperience contact center software modules!

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Celia Cerdeira

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