Covid 19 Customer Stories: Learn how our clients overcame new challenges!

What Is The ROI For Instant Messaging Interactions?

Published on Dec 03, 2019 at 3:00 pm in Blog

Find out the ROI for instant messaging interactions of Altitude Xperience contact center to be sure that you’re making a wise investment. The way we communicate is changing constantly, but instant messaging is here to stay.  “4 out of 5 consumers send mobile messages at least daily, while nearly half also use Facebook Messenger and a further third use other messaging apps daily.” Source  Instant Messaging communications are asynchronous enabling customers to connect with companies at their own pace and time, maintaining conversations ongoing despite the time, and starting off right where the conversation stopped, regardless of the time that has passed.

ROI for instant messaging interactions has the following benefits:

Cost benefits

  • Reduction of costs due to the cheaper prices for text messaging
  • Increased efficiency due to the merge of mobile and online chat.

Revenue benefits

  • Increased productivity due to agents being able to handle multiple chats
  • Increased profit by connecting directly with customers and prospects with a tap from their smartphones and tablets when they reach out to your products and services.

Other benefits

  • Increased customer satisfaction due to customers being able to get assistance with their issues at their own pace
  • Improved customer experience due to enabling customers to resolve issues from any location, on any device, at any time.

You may be interested in the ROI benefits for the following Altitude Xperience contact center suite modules:

Inbound

Outbound

Email

Campaign/agent scripts

See here how you can achieve a high and quick ROI for Altitude Xperience contact center software modules!

Celia Cerdeira

Celia Cerdeira

Other insights

What is a responsive agent

A responsive agent is any company employee. The explosion of remote interaction across all industries and company sizes is.

Read more

3 tips to set up a responsive contact center

A couple of years ago I attended a conference on customer service and participated in a session where a.

Read more

What is a responsive contact center

A responsive contact center focuses on the customer and the customer’s experience by allowing each individual customer to define.

Read more

Is your Contact Center responsive?

Our life is in such a turmoil that we often lack the time, and patience, to solve any issue.

Read more

What is an inbound call center

“Hi Miss Houston, thank you for calling Media House. What can we do for you today?” This, or similar,.

Read more

What is an IVR

IVR (Interactive Voice Response) is a call center technology system that enables automated agents to interact with a human.

Read more

responsive_square1

Can't afford losing customers?

Make your Contact Center frustration-free and responsive and respond 100% of customer enquiries.

responsive_square1

Can't afford losing customers?

Make your Contact Center frustration-free and responsive and respond 100% of customer enquiries.